“The Process”
"Our customer centered process is our promise to deliver the best quality installation of every window in every home!"- Ronald Cox II, Owner
- Never rush our customer.
Our office staff, sales team, or installer will never rush you away. We want you informed. Ask all of the questions you would like.
- Never pressure our customer.
We want your work, but we will never pressure you into a sale. Take your time, we’ve been here 17 years, we’re not going anywhere.
- Educate
An informed customer will make the best decision, including to, “Insist on a Professional”. We will walk you through the entire process and answer all questions. We want you to be a part of, “The Process”.
- Confirmations
Our office will call/email to confirm order and appointment one day before scheduled install. We will also call/email one day afterward to confirm satisfaction.
- Walk Through’s
You will get 3 walk though’s during “The Process”
- Sales Walk- Our sales expert will walk you through the job, go over estimate, and answer questions.
- Pre-Install Walk- Our installation crew will walk you through the order and go over job to make sure there aren’t any unforeseen issues.
- Job Completion Walk- After installation, installers will go window to window with you to ensure complete and quality job.
"Our installers do not leave your home until
you are completely satisfied!"
- Ronald Cox II, Owner